You can use your ZADAZ everywhere MasterCard is accepted in any currency, but your ZADAZ card is always is euros €, so any currency change from local currency to euros € a 2.5% exchange fee will be applied.
Usually your funds will be loaded to your ZADAZ CARD within 72hrs. Should this not be the case please check that your balance does not exceed €5000. Otherwise, the balance of your card is checked every hour for possibility of loading.
An application decision will be made by our issuing bank within 5 business days once your application is submitted. We will notify you via email so we recommend you check your email frequently in order to keep yourself informed over the status of your application.
The application decision lies solely with our issuing bank who can base their decision to decline on any reason including invalid documentation, applicant's presence on a sanctioned list, or application inconsistencies. If declined, you can reapply for a new ZADAZ card after 5 months. To avoid declined applications, complete the application form fields as they appear in your passport and ensure that your passport is valid for at least the next six months. Also ensure that the scanned PDF copy of your passport is legible.
Yes. If at checkout you are paying in a currency other than euros €, there will be a rate conversion involved with an added exchange fee of 2.5%. Make sure that the balance in your ZADAZ card covers the amount converted to euros € plus 2.5% for currency exchange. Otherwise, your transaction will be declined, and your card will be charged a €0.50 declined transaction fee.
Your 9-digit token number is printed at the bottom of the face of your card. You will only be asked to provide this 9-digit token number when contacting customer support or at ZADAZ member are website.